Questions

You can find the answers to some of our frequently asked questions here

What areas do you service

Our service area consists of Roscoe, Rockton, Rockton Township, Roscoe Township and South Beloit.

Registered riders may ride anywhere within the service area or can connect at the Rockford Mass Transits Transfer point at Target on 173, or to Beloit's Transit Transfer Center on Shirland Ave.

In addition, some pre-approved medical facilities outside of the Roscoe, Rockton, Rockton Township, Roscoe Township and South Beloit area may be serviced. One end of each trip must begin or end within these boundaries.

Click here to view service area map.

Whom do I call to schedule a ride

To schedule a ride call one of our Schedulers: 877-561-3330 or TTY 961-0072.

Can I bring a traveling companion?

  • Personal assistants are allowed to ride free of charge if such a need is indicated on your Stateline Transit application.
  • Companions are welcome to ride with you for $3.00 per person, same as your fare.
  • Companions or personal assistants must have the same reservation as the passenger they are accompanying.
  • Stateline Transit requires you to reserve a space for your companion or your personal assistant when scheduling your reservation.
  • To maximize the space available, accommodations for more than one traveling companion are on an as available basis.  If seats are not available, additional traveling companions may be denied service when the vehicle arrives.
  • Children accompanying you are considered travel companions.
  • You must reserve space for children when scheduling your trip.
  • Guide dogs and other service animals are allowed to accompany you if such a need was indicated on your Stateline Transit application. Please remind Stateline Transit schedulers when scheduling your trip that service animal will be accompanying you.
  • Family pets will be allowed if confined to a pet carrier.

How do I become registered?

You can submit an application from this website by clicking here. You can also pick up an application at Roscoe, Rockton, Rockton Township, Roscoe Township and South Beloit Village Halls, or call 877-561-3330 or 815-624-7788, and we will mail you a form to fill out completely and return to:

Stateline Mass Transit
520 Mulberry St.
Rockford, IL 61101

How do I make a reservation?

Call Stateline Transit at 877-561-3330 or TTY 961-0072 between 8:00 A.M. - 5:00 P.M. Monday through Saturday.
Note: You are encouraged to make reservations in advance, but no later than 24 hours before.

If you wait until the last minute to make a reservation, we may not be able to meet your request. However, on occasions there may be space available at the last minute.

When making a reservation, we need you to schedule a time for your return trip.
Note: No change may be made to reservation after 4:00 P.M. the day before your trip.

How do I cancel a reservation?

To cancel a reservation, please call 877-561-3330 or TTY 815-961-0072. Stateline Transit would appreciate at least a 24-hour notice, but please call no later than two hours before your scheduled trip.

If the 2-hour notice is not provided, we will require you to pay the one-way trip fee of $3.00.

If you give no notice and you do not take the scheduled trip, that is considered a no show and we will require you to pay the $3.00 fare for the missed ride, and the $3.00 fare for your next regular scheduled ride.

DO NOT E-MAIL YOUR CANCELLATION as S.M.T.D. may not receive your message in time to cancel your ride, especially on weekends.

How do I make sure I get to my destination on time?

The Stateline Transit is dedicated to providing safe, efficient, affordable and dependable transportation to its residents and surrounding area.

Following are ways you may help serve us:

  • Make reservations as early as possible, but no later than 24 hours in advance. However, at that short notice ride availability may be limited.
  • In order to ensure the vehicle will be on time for other customers, the driver will not make unscheduled stops.
  • If other customers get on or off the vehicle before your stop, it may be necessary for you to temporarily move.
  • A customer may not refuse to ride with other customers.

Because you may share a vehicle with other customers we suggest you:

  • Allow at least one hour to reach your destination
  • Allow for time spent picking up and dropping off other customers before reaching your destination.
  • Be prepared for delays due to traffic or bad weather.
  • Plan your trip. For example, if you must be somewhere at 10:00 A.M., expect a 9:00 A.M. pick up.

When scheduling a return trip, please consider any unexpected delays you may encounter. For example, if you expect to return at 3:00 P.M., please ask for a 3:15 - 3:30 P.M. return time. It is better to wait for a few minutes than to miss your scheduled ride.

If you miss the vehicle for your scheduled ride, please call Stateline Transit at 877-561-3330, or TTY  961-0072. We will send another vehicle as soon as possible. However, it may take up to three hours to dispatch another vehicle.

What if my request cannot be accommodated?

If there are no openings for the time requested, you may be offered an alternate time, up to one hour before or after the original time you requested.

If there are no openings for the day and time requested, call Stateline Transit at a later time to ask if there have been any cancellations.

What information do I need when making a reservation?

When making a  reservation, please be ready to provide:

  • Your name
  • The date you want to be picked up at your point of origin
  • Your pick up address
  • Address where you will be going
  • Destination time
  • The time you want to be picked up for your return trip
  • Telephone number of your destination
  • Whether you use a wheelchair or other mobility device.
  • If a personal assistant will be riding with you. If so, there is no charge.
  • Whether a companion will be riding with you. If so, his/her fare is $3.00 for each one way trip.