How do I cancel a reservation?

To cancel a reservation, please call 877-561-3330 or TTY 815-961-0072. Stateline Mass Transit would appreciate at least a 24-hour notice, but please call no later than two hours before your scheduled trip.

If the 2-hour notice is not provided, we will require you to pay the one-way trip fee of $3.00.

If you give no notice and you do not take the scheduled trip, that is considered a no show and we will require you to pay the $3.00 fare for the missed ride, and the $3.00 fare for your next regular scheduled ride.

DO NOT E-MAIL YOUR CANCELLATION as S.M.T.D. may not receive your message in time to cancel your ride, especially on weekends.

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