How do I make sure I get to my destination on time?

The Stateline Mass Transit is dedicated to providing safe, efficient, affordable and dependable transportation to its residents and surrounding area.

Following are ways you may help serve us:

  • Make reservations as early as possible, but no later than 24 hours in advance. However, at that short notice ride availability may be limited.
  • In order to ensure the vehicle will be on time for other customers, the driver will not make unscheduled stops.
  • If other customers get on or off the vehicle before your stop, it may be necessary for you to temporarily move.
  • A customer may not refuse to ride with other customers.

Because you may share a vehicle with other customers we suggest you:

  • Allow at least one hour to reach your destination
  • Allow for time spent picking up and dropping off other customers before reaching your destination.
  • Be prepared for delays due to traffic or bad weather.
  • Plan your trip. For example, if you must be somewhere at 10:00 A.M., expect a 9:00 A.M. pick up.

When scheduling a return trip, please consider any unexpected delays you may encounter. For example, if you expect to return at 3:00 P.M., please ask for a 3:15 - 3:30 P.M. return time. It is better to wait for a few minutes than to miss your scheduled ride.

If you miss the vehicle for your scheduled ride, please call Stateline Mass Transit at 877-561-3330, or TTY  961-0072. We will send another vehicle as soon as possible. However, it may take up to three hours to dispatch another vehicle.

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